A photo is the fastest way to sort it out. Send it in the chat with a line about when and where it happened — in the car, in the room, on a terrace. From the picture we can normally see whether the latex was over-inflated, whether it was a heat burst, or whether the seam simply failed.
Balloons are a fragile product with a short life. The usual culprits are direct sun and a hot car, a ceiling fan or an air-conditioning jet, a slammed door pressing a whole bunch, sharp decor and rough walls, and children playing with the bunch. Those we can explain but not compensate. Underinflation, a faulty seam or damage that happened before handover is our responsibility, and we replace the affected balloons.
- Photograph the balloons immediately and send the picture
- Say where the set stood and how long after handover it happened
- Heat, fans, slammed doors and sharp decor are the usual causes
- Manufacturing defects and underinflation are replaced by us
- Keep helium sets away from direct sun, fans and hot cars
Send the photo through any channel on the contacts page.