What happens if the recipient is not at home?

First the courier phones the local number from the order, then the payer if there is no answer. He can wait a short while — a few minutes at the door, not an hour, because the next address on the route is already booked and the car is hot.

If you wrote in the order that reception, security or a neighbour may accept the delivery, we leave the set there and report to whom. Without that permission we do not hand a surprise to a stranger. When nobody can receive the balloons at all, we agree a new slot or take them back — but a second trip is not always the same set, since helium latex loses lift and part of it may need rebuilding.

The courier calls the recipient first, then the payer
A short wait at the door, not an open-ended one
Reception, security or a neighbour only if you authorised it in the order
A failed attempt is rescheduled or returned to the warehouse
Helium latex does not always survive a second trip the same day

Add the access notes and a backup contact when you order from the contacts page.

Similar questions

Are balloons safe for kids?

Inflated balloons are safe at a children’s party if an adult is in the room. Uninflated or burst latex must be cleared immediately: pieces are a choking hazard for children under eight.

What should I do if the balloons burst after the courier left?

Photograph the balloons as soon as it happens and send the picture to the operator. Balloons that were intact at handover usually burst from heat, a ceiling fan or a slammed door, but if it looks like a defect we replace them.

What languages do your operators/managers speak?

We work in three languages: English, Russian and Arabic. The site itself has all three versions, and the same team answers in the chat, on Instagram @bemyballoon and on WhatsApp at +971 58-531-1583.

What advice can you provide on choosing balloons?

Yes, and it takes two minutes. Tell the operator the occasion, the recipient’s age, preferred colours, where the set will stand and roughly the budget, and we propose a composition instead of leaving you to guess.

Are the balloons inflated upon delivery or do they arrive inflated immediately?

Helium balloons arrive already inflated, weighted and tied — the courier hands over a finished set. The only exception is an installation such as an arch or a photo zone, which is assembled on site by our team.

How many balloons can fit in a car?

An ordinary sedan carries about 20 to 40 inflated 11-inch latex balloons, or one generous bouquet with a foil figure. Ceiling sets, arches and columns need a van, so we bring large orders in our own vehicles.

Is it possible to inflate my balloons?

Yes. Filling balloons you already own is a separate service: bring them to our warehouse in Al Quoz at an agreed time and we will inflate them with helium or air, tie ribbons and fit weights.

What is HiFloat for?

HiFloat is a gel we coat inside latex helium balloons. It seals the pores of the rubber so helium escapes more slowly and the balloon stays up for one to three days instead of one evening.

Do you use balloons made of organic materials?

Latex balloons are made of natural rubber and do biodegrade, but no balloon is certified organic in the food sense, and foil is plastic. We reduce impact by reusing and disposing properly.

Do you participate in collaborations with bloggers and well-known brands?

Yes, we collaborate with photographers, hotels, restaurants and corporate brands, and we review influencer proposals case by case. A clear brief with dates and format gets a faster answer.

Do you do charity work?

We consider charitable and community requests individually rather than running a fixed programme. Send the details of the initiative and the team will look at what we can realistically support.

How high will the helium balloon fly?

Indoors it rises to the ceiling and stops. Released outdoors it climbs until falling air pressure expands it beyond bursting point, typically several kilometres up, then falls back as litter.

If you order gel balloons, what will be their lifting force?

Lift follows volume, not price. An 11-inch latex balloon carries roughly 10 to 14 grams, a 24-inch one about 80 to 100 grams, and flat foil numbers lift little beyond themselves.

Is it possible to use smoke for gender parties in the UAE?

In most venues, no. UAE hotels and event spaces widely prohibit coloured smoke and powder because of fire detection and staining, so a balloon or confetti reveal is the practical alternative.

What are the advantages of balloons over other decorative elements?

Balloons cover more volume per dirham than any other decor, go up and come down within hours, adapt to any colour scheme, and leave no marks on walls or ceilings.

How long does it take to inflate a balloon with helium?

One latex balloon takes a few seconds on a professional regulator and a foil number under half a minute, but tying, ribbons and weights mean a set of fifty takes around half an hour.

What technologies are used in the manufacture of balloons to increase their durability?

On the factory side: even wall thickness, heat-sealed seams, self-sealing valves and stable pigments. On our side: HiFloat coating, double-stuffed latex and air-filled frame construction.

What factors influence the prices of balloons?

Four things drive the price: material and size, how much helium the balloon consumes, extras such as HiFloat and printing, and the assembly labour behind garlands and installations.

Why do helium balloons have different prices?

Even at the same size, price differs by finish, licensed artwork, how much helium the balloon holds, and whether HiFloat, printing or extra accessories have been added.

Do you have a retail store?

We do not run a walk-in retail shop. The catalogue is online, and orders can either be delivered or collected from our warehouse in Al Quoz Industrial 2 at an agreed time.

Still have questions?

We are ready to advise!