Is it possible to return the balloons if you didn't like them or changed your plans?

Inflated helium balloons belong to the same category as fresh flowers and cakes: they begin losing gas from the moment they are filled, and they cannot be restocked or resold. For that reason they are not accepted back after handover simply because plans changed or the shade looks different in your living room than on screen.

A genuinely faulty order is a different matter. If a balloon arrives burst, deflated, scuffed or is not what was ordered, tell us at the moment of handover or right afterwards and send a photo. We replace such items at our own cost, without argument.

Uninflated goods are more flexible. Sealed manufacturer packs and unused accessories that have not been personalised can be discussed with the team, while printed and named items stay with the customer because nobody else can use them.

• Inflated balloons are perishable and are not taken back after handover
• Damaged, burst or incorrect items are replaced at our expense
• Report a problem at handover or shortly after, with a photo
• Sealed uninflated packs and unused accessories can be discussed
• Personalised and printed balloons cannot be returned or resold

Any problem with an order is best raised through the contact page the same day.