How do I place an order through the website?

On the product page choose the colour or size if the item has options, then add it to the cart. “Buy in one click” skips the cart and asks only for a phone number — use it when you already know the set and want the operator to finish the address with you.

In the cart check the quantity, add a greeting card or flowers if needed, and put the delivery address, building access and the recipient’s phone in the fields. First-time customers can enter the code WELCOME10 for 10% off the goods; delivery is calculated separately.

Product page → cart, or “Buy in one click” if you only want a callback
Address, access notes and recipient phone belong in the order, not in a later chat
WELCOME10 gives 10% off the first order of goods
The operator writes back to confirm stock before payment
Balloons are inflated only after the order is confirmed

Start from the catalogue. If the form is unclear, write to +971 58-531-1583 and we will finish the checkout with you.

Similar questions

How do I place an order from another country?

You can order from any country: website, Instagram @bemyballoon or WhatsApp +971 58-531-1583. We need the UAE address, a working local phone for the recipient, and a payment that reaches us from abroad.

Is it possible to track my order in real time?

There is no public tracking map for balloon deliveries. Write to the operator at any point and you will get the real status — being prepared, on the way, or arriving — and the courier calls before he reaches the door.

How can I find out that the order has been delivered?

The courier reports the handover to the payer by WhatsApp or a short call. Ask us in advance and he will also send a photo, which is the usual proof for a surprise ordered from another country.

Can I order delivery to another city?

Yes, anywhere in the UAE. Besides Dubai we drive to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Al Ain, Ras Al Khaimah and Fujairah. Helium sets cannot be sent abroad, so we work only inside the country.

Can I order a delivery if I don't know the recipient's address?

Yes, as long as somebody on site can be reached. Leave a working phone number for the recipient or a person next to them, and the courier agrees the exact point on arrival — a hotel lobby, a beach club or a marina berth.

Is it possible to change the composition of the order after its confirmation?

Yes, if the balloons are not inflated yet — colours, sizes and extras are easy to change. Once the set is on the inflation table we can only swap what is still unused, and printed personalisation cannot be reversed.

How do I change the delivery date or time after placing an order?

Message the operator with the order number and the new date or window. Before preparation it is a simple edit. After inflation the helium is already in the balloons, so a long postponement may mean rebuilding part of the set.

How much do I need to place an order in advance?

Small sets can be ordered the same day — in Dubai the minimum is 1–2 hours from confirmation. Arches, custom printing and on-site installations need at least a day. Book Friday evenings and National Day well ahead.

What is the minimum delivery time after placing an order?

In Dubai the shortest gap between confirmation and handover is 1–2 hours, provided the items are in stock and a courier is free. Printing, HiFloat drying, very large orders and distant emirates take longer.

What is the minimum order amount for free shipping?

Free delivery in Dubai starts from AED 10,000 of goods in a single order — the level of a large event or a corporate installation. Below that the fee is charged by zone and is not the same thing as the minimum order.

Are there any restrictions on the minimum order amount?

Yes. We accept delivery orders from AED 300 of goods in Dubai and Abu Dhabi and from AED 500 in the other emirates. The delivery fee is added to that amount and does not count towards it.

Can I pick up the order myself?

Yes. Orders can be collected from Maliya Warehouse, 75 24B Street, Al Quoz Industrial 2, Dubai, at a time agreed in advance. Book the slot on +971 58-531-1583 and bring a car the set will actually fit into.

What information do I need to provide to order balloons?

A complete order has seven things: the set and colours, the date and time window, the full address with access notes, the recipient’s name and phone, the surprise flag, the card text, and how you prefer to pay.

What kind of balloons can I order at hotels? Are there any restrictions?

Almost anything: room decoration, bouquets, numbers, romantic sets and ballroom installations. Give us the hotel name and room, and we work with the restrictions each property has — service entrance, security, no fixing to fire systems.

Do you sell inflated balloons?

We sell both. Inflated sets are prepared with helium or air, ribbons and weights ready for handover, and the same balloons can be bought flat in sealed packs if you prefer to decorate yourself.

What kind of balloon gift packages do you have?

Gift formats include wrapped balloon bouquets, surprise boxes that release balloons when opened, balloon-in-balloon designs with a gift inside, and sets combining balloons with flowers, cakes or sweets.

Still have questions?

We are ready to advise!